Position: Volunteer Coordinator

Hours: Part time (21 hours)

Location: Wakefield

Responsible to: Charity Manager

Responsible for: Volunteers

Salary: £18,200 (pro rata)


If you are driven and passionate about supporting others, this unique opportunity could be for you.

We are looking for a special person who will fit into our small and friendly team based in Wakefield.

As the Volunteer Coordinator you will be enthusiastic, inspirational, and open minded. You will take great satisfaction from helping others to achieve their potential.

This unique role will enable you to develop our volunteer led service. Not only will you have the opportunity to build on our existing volunteer service, you will also work with the team to develop creative ways to improve the support we provide to clients.

We want you to enjoy coming to work every day and to care about your job, your colleagues, volunteers and our clients.

You will be joining Speak With IT, who are an ambitious Yorkshire based charity supporting people with aphasia.


The Charity:

Speak With IT is a Yorkshire based charity that helps people with aphasia. Aphasia can follow a stroke or brain injury and the condition not only affects a person’s ability to speak and/or comprehend, it can also have a devastating impact on other aspects of their life. We specialise in using computer therapy to support people with aphasia and were awarded funding from the Big Lottery in 2017 to develop our support in Yorkshire.


Job Description

The Role

To support the continued growth of the charity we are now looking to recruit a Volunteer Coordinator. Working across Yorkshire, the Volunteer Coordinator will take responsibility for supporting our growing number of Volunteer Speech Support Workers and mentors. They will be expected to develop a strong understanding of the various speech therapy computer programs we support and will lead on the development of a high quality volunteer training program, working in partnership with speech and language therapy departments and speech therapy computer program providers. They will attend volunteer recruitment events, match volunteers with clients and provide ongoing support to ensure the support provided to people with aphasia is the best it can be.

Main Tasks:

  • Develop a thorough understanding of the computer therapy programs the charity supports
  • Develop Volunteer Area Mentor role
  • Attend Volunteer recruitment events
  • Sign off DBS forms (liaise with clients to check documents)
  • Be available to answer any queries from prospective volunteers during the recruitment stage
  • Interview/ screen new volunteers, as appropriate
  • Lead on development of high quality volunteer training/support program
  • Support development of specific projects in Leeds and Wakefield
  • Liaise with all stakeholders during volunteer training process to ensure training runs efficiently
  • Complete client risk assessments where there is a referral from an SLT
  • Liaise with clients/carers where a referral has been completed by an SLT on behalf of SWIT
  • Manage the matching of new clients and volunteers, arrange first appointments
  • Shadow first appointments with new volunteers
  • Manage volunteer/client appointment diary, liaise with volunteers as required
  • Complete COAST form with client/new volunteer during first appointment
  • Receive visit reports and feedback to volunteer
  • Manage the end of software/hardware loan process, with support from Admin Officer
  • Send all visit reports onto Admin Officer to process
  • Be available to support clients on a 121 basis prior to recruitment of volunteer
  • Be available to answer any queries from volunteers/clients as their trials come to an end
  • Communicating with Marketing/Fundraising with regards good news stories for inclusion on website/Newsletter
  • Keep a regular check of volunteer visits and reward milestones

Please note this job description is intended to provide a guide to the general duties and responsibilities of the role the post holder is expected to adopt a flexible approach to the tasks. It should not be regarded as a contractual document. It will be reviewed regularly and may be varied at the discretion of Speak With IT.

Person Specification

  • Demonstrate a commitment and enthusiasm for supporting people with aphasia
  • Demonstrate a willingness to participate in shaping the future of the organisation
  • Demonstrate the ability to undertake work with high degree of accuracy and strong attention to detail
  • Good verbal and written communication skills
  • Ability to supervise, support and develop volunteers
  • Excellent IT skills and be competent in working with Microsoft Office 365 and CRM systems
  • Have access and use of a car for work purposes and to have a full current driving license
  • Experience of managing or supervising volunteers
  • Highly organised and self-motivated person, who can efficiently and effectively manage a wide variety of tasks

Please apply with a cover letter and CV to

For an informal discussion about the role contact James on 01924 580970

Closing Date: Wednesday 18th July at 5pm


Make a donation using Virgin Money Giving